Terms and Conditions

The websites https://eyemuse.my/ and any content therein (defined below) is owned and operated by Candy Muse Group Sdn Bhd (hereinafter “website” “we” “our” “us” “company”). Please read all Terms & Conditions before using our Websites – by visiting and using this Website, you (hereinafter “visitor” “you” “your”) are consenting that you have read these Terms & Conditions, and agree to be bound by them. If you do not agree with this document in its entirety, please immediately refrain from using Website.

These Terms & Conditions constitute a legally binding agreement made between you (whether personally or on behalf of an entity) and Candy Muse Group Sdn Bhd, concerning your access to and right to use Website, as well as any other media forms, media channels, mobile website, or mobile application related, linked, or otherwise connected to Candy Muse Group Sdn Bhd and Website.

Please note these Terms & Conditions may be subject to changes or updates at any time, and Websites may not provide notice of such changes or updates. We reserve our right to make any changes or updates at any time, and the burden is on the user to routinely check these Terms & Conditions for updates. By continuing to use our Website and the content we produce, you confirm you agree to be bound by the Terms & Conditions as they appear, whether or not you have read them. If you are not in agreement with these Terms & Conditions, please do not use our Website or any of the Content that appears thereon.

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

A. Websites contain original work that has been created with creativity, originality, dedication, care, detail, planning, and creative thinking. This collection of work is considered intellectual property created and owned by Candy Muse Group Sdn Bhd which prevents unauthorized use of our materials. These materials may include, but are not limited to: trademarked and copyrighted material, as well as any and all original works on our Websites and within the content provided, including but not limited to website design, layout, photographs, graphics, words, content, information, documents, data, our logo, artwork, color scheme, branding and/or placement of same on Website, as well as source code, databases, functionality, software, audio content, visual content, text content, to the extent protectable, and any and all other information accessible through Websites, which constitutes proprietary information. This protection also includes any and all content that appears on the Websites, including blog posts, program names, and any other text whether or not authored by us. All proprietary information and content hereinafter identified as (“Content”).

B. You understand and acknowledge you will likely be in violation of these Intellectual Property laws should you copy, repost, alter, publish, sell, assist others in selling, manipulate, distribute, or in any way exploit any of the content or intellectual property on the Website, without our express written consent. If such behavior is discovered or suspected, we reserve the right to immediately revoke your access to our Websites, as well as any program or materials you may have purchased, without refund, and reserve the right to prosecute any actionable infringement or misuse to the full extent of the law.

ONLINE PURCHASES

A. You understand that should you elect to make a payment through our website, information obtained during your purchase, including name, address, credit card information, method of payment, billing information, and other personally identifiable information may be collected by us, as well as our payment processing company.

B. You also understand and agree that any information provided by you is true and accurate, to be relied upon by us and our team in processing payment and delivering our products to you. Should your payment fail to process, we reserve the right to withhold the purchased product from you unless and until payment is properly rendered.

C. Limitations of Liability: We will take reasonable precautions and measures to keep this information private. While we will attempt to monitor and resist any third party hacking or third party ability to gain access to confidential information held by us, you agree and understand we are not liable for any unauthorized access to or use of your information or property, regardless of negligence, failures, tort, breach of implied or express contract, or any other causes of action or legal theories of liability, even if such theories could have been foreseeable or preventable, or if we were made aware of such a possibility.

D. You also acknowledge and agree that we have no responsibility or liability for policies of third party payment processing companies we select and use to facilitate purchases through our Website. When you make a purchase on our Website, please note you may also be subject to the terms and conditions, policies, and/or guidelines of the payment processing company, in addition to ours. For more information, we encourage you to visit the website of the payment processing company, and read their policies and terms and conditions as well. You agree to release us as well as the payment processing company we choose from any damages you incur as a result of this process, and agree not to file or assert any claims against us or the payment processing company arising from your purchase of a product through our Website.

E. We reserve the right to refuse any order placed through Website, for any reason. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that used the same billing or shipping address. We reserve the right to limit or prohibit orders that appear to be placed by resellers, distributors, false accounts, spam accounts, or any other accounts which otherwise raise a red flag or appear fraudulent, regardless of whether or not they actually are.

OBLIGATIONS OF VISITORS

A. Visitor shall avoid the following actions:
1. Register false information at the time application or revision of information
2. Use others’ personal information
3. Change information displayed on the website
4. Infringe copyright or intellectual property rights of the ‘Company’ or the Third Party
5. Take any action that harms the reputation and interrupts the operation of the ‘Company’ or a Third Party
6. Disclose or display any information containing indecent or violent messages, video, voice, and other information going against good public order and morals.
WITHDRAWAL FROM MEMBERSHIP AND LOSS OF ELIGIBILITY

A. You may request, at any time, to withdraw from Membership and the “Company” shall immediately process the request.

B. The “Company” may limit or suspend Membership for the following reasons:
1. Entry of false information or omission in the registration form.
2. If the purchase payment of goods and other ‘Company’ usage related liabilities have not been paid for before the appointed date.
3. If you interfere with others to use the ‘Website’ or threatens the order of e-commerce (such as the illegal use of personal information).
4. If you use the ‘Company’ to act against public order and morals prohibited by the law and this ‘T&C.’

DELIVERY

A. Order is unable to be amended nor combined which were separately made after it is placed. Please double check your order details before confirming the order. All orders are processed and dispatched within 3 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays(Malaysia).
B. Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
C. For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel. In the case if tax not paid within the stipulated period , goods will be forfeited and destroyed by customs department which is not under our control.

BOUNCED PARCELS

A. Order status will be changed to “Returned Parcel” should we receive any bounced parcels bearing their name. Customer have to check the order status from time to time. Re-delivery request should be made via email. Cost for re-delivery will be borne by the customer. Doublewoot reserves the right to deny any request to combine the bounced back parcels with any new orders. Any unclaimed bounced back parcels after 60 days grace period will be forfeited.

ORDERS

A. Due to security reasons our customer service are unable to make any amendments after you have confirmed your order. This is because our warehouse moves really fast in order to ship your parcels as soon as they are confirmed. Our Customer service team are not able to catch up with that and hence, unable to amend your orders.
B. If an order is cancelled , no cash refund is offered. We only offer refund in terms of credit note (30 days validity)

PRODUCT USAGE AND PRODUCT CARE

A. You agree that you have an awareness of some products at reseller.chuloves.com are medical devices.
B. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
C. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
D. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
E. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
F. You are advised to double check on the product before unseal it. Once unseal, no return or refund will be entertained. We do not offer return or refund if product is not handled as per instructed in product details.

USE OF SITE

You are hereby granted permission to view and access information presented at https://eyemuse.my/ including downloads, with the full understanding that everything is presented on an “as-is” basis.

In the event of any dispute, Candy Muse Group Sdn Bhd reserves the right of final decision.
Candy Muse Group Sdn Bhd reserves the right to make amendments to any of the above Terms & Conditions.

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