Below are our fees and estimated delivery times once the order has been shipped from our warehouse. Please allow an additional 1-2 days for packing time.

Please note: 
Business Days = Monday to Friday. We do not ship orders on weekends.

• Singapore : Ninjavan | 3-7 working days
• Malaysia : J&T / PosLaju | 2-5 working days
• Other countries : DHL | 3-7 working days

Extra note for international orders: Customs, duties, and taxes are not included in the item price or shipping cost. We ship all international orders delivery duties unpaid (DDU), which means any fees are charged once the parcel reaches its destination and must be paid by the recipient.

All contact lenses are manufactured in South Korea. All orders are then processed and shipped from our warehouse which is located in Malaysia.

Once your orders have been processed and shipped you will automatically receive a notification sent to the email provided with your order.

The notification that will be sent to your email will contain your order number and a tracking link for your order. 

You can also track your order by checking your account on EyeMuse's website.

You place your order, we work our magic! ✨ Here’s the lowdown:

1. Order Placed: As soon as you order, we jump into action.
2. Order Verified & Processed: We verify and pack your order with care. Processing takes 1-2 business days (it might take a bit longer during sale periods – we promise it’s worth the wait!).
3. Shipping Time: Orders placed on weekends are processed the following Monday.
4. Tracking Info: You’ll get your tracking link once your parcel has been collected by postmen. Tracking status will be reflected usually 6 hours after the parcel leaves our warehouse.

💡 Note: Business days are Monday to Friday – weekends and public holidays are for recharging!

When it comes to vision correction, knowing the difference between a contact lens prescription and glasses prescription is key! Trust us, using the correct prescription makes all the difference for comfort and clarity. Here’s a breakdown:

💡 Contact Lens Prescriptions

Contact lenses sit directly on your eye, so their prescription needs extra details for a perfect fit:

• Base Curve (BC): The lens curvature, matching your eye’s shape.
  EyeMuse Tip: Our lenses have a range of BC between 8.6mm to 8.9mm. It's specified on each product page
• Diameter (DIA): The lens width to properly cover your cornea. It has nothing to do with the "lens enlargement effect".
  EyeMuse Tip: Our lenses DIA are between 14.0mm to 14.8mm!
• Graphic Diameter: The printed design on the lens that determines how large the pattern appears on your iris.
  EyeMuse Tip: The average Asian iris diameter is around 11.5mm to 12mm. A graphic diameter of 12.5mm or more typically creates a subtle to noticeable enlargement effect.
• Lens Material & Brand: Each material affects comfort and fit, making this important to note!
• Power: Specifies the corrective strength of the contact lenses, similar to the SPH value in eyeglass prescriptions. This might differ slightly from your glasses prescription since contacts sit right on your eyes.
  EyeMuse Note: Our lenses are designed to correct shortsightedness (myopia) only. If your glasses prescription is -4.00 or lower, your contact lens power will often remain the same. For higher prescriptions, adjustments might be needed to ensure accurate vision correction.

🕶️ Optical Frame Prescriptions

Designed for eyeglasses, this prescription works differently and includes:

• Sphere (SPH): Indicates the power needed to correct your vision.
  Shortsightedness (Myopia) is represented by a minus (-) sign, meaning you have trouble seeing objects at a distance.s.
  Farsightedness (Hyperopia) is represented by a plus (+) sign, meaning you have difficulty seeing objects up close.
• Cylinder (CYL) & Axis: Corrects astigmatism and its orientation.
• Addition (ADD): For reading glasses or multifocals.
• Pupillary Distance (PD): Ensures your lenses align with your pupils.

🚫 Why You Shouldn’t Use Your Glasses Prescription for Contacts

• Fit & Comfort: Contacts need precise size and curvature measurements. The wrong fit? Hello, discomfort and irritation! 😣
• Vision Accuracy: The power for contacts and glasses isn’t the same! Contacts are closer to your eyes, meaning a different correction is needed.
• Eye Health: Contacts need to allow proper oxygen flow to avoid dryness and infections.

So, before ordering your contacts, make sure you have a valid contact lens prescription for that perfect, comfortable fit! 💫 If you’re unsure, don’t hesitate to consult an optometrist — we want your eyes to be happy and healthy! 💛

When you receive a contact lens prescription, two crucial parameters you will encounter are the Base Curve (BC) and the Diameter (DIA). These measurements are essential for ensuring that the contact lenses fit your eyes correctly, providing both comfort and optimal vision.

📝 Note: EyeMuse lenses have a wide range of BC between 8.6mm to 8.9mm and DIA between 14.0mm to 14.8mm.Please consult your optical professional before purchasing to choose BC and DIA that are suitable for you.

Base Curve (BC)

• Definition: The Base Curve (BC) refers to the curvature of the back surface of the contact lens, designed to match the curvature of your cornea (the clear front part of your eye).
• Typical Values:
  The BC is measured in millimeters (mm) and typically ranges from 8.0mm to 10.0mm. Most common BC values are around 8.6mm to 8.8mm.

Diameter (DIA)

• Definition: The Diameter (DIA) measures the overall width of the contact lens from edge to edge, ensuring the lens covers your cornea properly.
• Typical Values:
  The DIA usually ranges from 13.0mm to 15.0mm. Most common diameters fall between 14.0mm and 14.5mm.

EyeMuse Note:
Lens diameter has nothing to do with the lens enlargement effect. To know if the lenses have noticeable enlargement, you should look at Graphic Diameter. The printed design on the lens that determines how large the pattern appears on your iris.

Tip: Asian irises typically range between 11.0mm to 12.0mm. A graphic diameter of 12.5mm or more typically creates a subtle to noticeable enlargement effect.

You can upload your prescription and prescription information using this link.

Hey, we get it – choosing the right power can feel a bit tricky! No worries, we’ve got your back:

• 🫶 Reach Out to Our Customer Service: If you're unsure about your prescription, hit us up! Our friendly team is here to give you personalized guidance and make sure you get the perfect fit.
• 👩‍⚕️ Book an Appointment with Our Optometrist: Not 100% sure about your prescription? Let’s get it sorted! Book a professional eye exam with an EyeMuse optometrist and get that clarity you need.

What Should I Do If I Receive the Wrong or Incomplete Products?
If you received the wrong product or your order is missing items, don’t worry! We’re here to make it right. Just send our support team an email with the product photos and we’ll quickly sort things out (within 2 working days) and ensure you get your EyeMuse lenses as ordered. 💛

Support team: community@eyemuse.my

Due to hygiene and safety reasons, we cannot accept returns for contact lenses. However, we’re committed to ensuring your wearing experience is smooth and comfortable.

If you’re not completely satisfied with your lenses or face any difficulties, please reach out to us on Instagram for personalized assistance! We’ll make sure you’re fully supported along the journey.

If you’ve talked to us before, you know this: we have the BEST and MOST SUPPORTIVE customer support team EVER!

We aim to ship orders within 1 business day. If your order hasn’t been processed by our logistics team yet, we’ll do our best to accommodate your request — though we can’t guarantee it. Please note that orders placed over the weekend will be processed the following Monday.

Heads up: Once your order has shipped and you’ve received a tracking notification, we won’t be able to make changes or cancellations.

We appreciate your understanding and cooperation in helping us keep things smooth and efficient! If you have any questions or need assistance, feel free to reach out to our customer service team here via email!

If you think you’ve received a defective product, please contact us on Instagram ASAP with the following details:

1. LOT number of the defective lenses (you’ll find this on the label of the box).
2. A photo clearly showing the issue.

Note: We can’t process a replacement without a photo and the lenses itself, so be sure to include photo and don't throw away the lenses! 💛